Terms and Conditions at Melbet
Rules published on the website apply to every registered user. They cover account registration, betting activity, casino games, payments, bonus promotions, verification procedures, and other services available through the platform. Acceptance of these terms takes place during registration and is required before access to real-money features becomes available.
Entertainment is the primary purpose of gambling services. Sports betting and casino games involve risk, and outcomes can never be predicted with complete certainty. For that reason, betting should not be viewed as a reliable source of earnings.
Operations are carried out by Pelican Entertainment B.V., a company incorporated in Curaçao under Company Number 134359. Activities are conducted under license number OGL/2024/561/0554 issued by the Curaçao Gaming Control Board. Payment services may be handled through companies authorized to act on behalf of the operator.
Only adults can create an account and participate in betting or gaming activities.
User Responsibilities
Most disputes start with incorrect information submitted during registration. A spelling mistake in a surname may seem unimportant at first, but the same detail can create problems months later when account verification becomes necessary. Because of that, information entered during registration should always match official documents.
Security is another important responsibility. Passwords, verification codes, and login credentials should be treated as private information. Access to an account should never be shared with another person, even if that person is a friend or family member.
Users are also expected to use payment methods registered in their own name. Deposits and withdrawals connected to third-party financial instruments often result in additional checks from the security team.
Grant of Licence
Registration gives access to the services available on the website, but it does not transfer ownership of any materials published there. All content, including graphics, logos, software elements, text, page layouts, and visual materials, belongs to the operator or its partners.
Copying large sections of content, reproducing design elements, distributing software components, or using website materials for commercial purposes without permission is prohibited. Copyright protection applies to both visible content and technical elements operating behind the website interface.
The platform interface and source code are protected through copyright registration in the United Kingdom.
Know Your Customer
Verification procedures form part of standard account security measures. They help confirm that the registered user is the actual owner of the account and that financial transactions are connected to legitimate payment sources.
A verification request may appear shortly after registration, before a withdrawal, during routine security reviews, or after unusual account activity has been detected. Documents requested during the process may include:
- Passport or national identification card;
- Proof of residential address;
- Confirmation of ownership of a payment method;
- Selfie with identification documents;
- Additional supporting records when necessary.
Some cases require enhanced verification. A member of the security team may request a video call or ask for a short verification video. Access to withdrawals may be limited until the review is completed.
Breach Agreement
Most users never encounter account restrictions. Problems usually arise when platform rules are ignored or when activity raises concerns about fraud, security, or unfair betting practices.
A review may begin after the discovery of duplicate accounts, suspicious payment behaviour, forged documents, bonus abuse, or attempts to bypass existing restrictions. Use of automated betting software receives particular attention because it can create an unfair advantage over other customers.
Each situation is reviewed individually. Depending on the findings, certain bets may be cancelled, withdrawals may be paused, bonus funds may be removed, or account access may be restricted for a period of time.
Privacy Policy
Creating an account requires the collection of certain personal details. Some of that information comes directly from the registration form, while other data is collected automatically during website visits and account activity.
Information may be used for identity checks, payment processing, fraud prevention, customer support requests, security reviews, and responsible gambling procedures. Technical records such as IP addresses, browser details, login history, and device information may also be stored for security purposes.
From time to time, users may receive account-related notifications connected to verification requests, payment activity, policy updates, or service announcements. Additional information about data collection and processing practices can be found in the separate Privacy Policy section.
Account and Registration
Registration is available only once per person. Opening several accounts under different names or contact details is not permitted. The same restriction can apply when multiple accounts are connected through payment methods, devices, household information, or other identifying records.
During registration, users are normally asked to provide personal details such as their full name, date of birth, address, email address, and phone number. Accuracy is important because the same information may later be checked during verification procedures.
Additional documents may be requested at any stage of account activity. Accounts that remain inactive for long periods may also be subject to security reviews before access is restored.
Prohibited Uses
Certain forms of activity are not permitted under any circumstances. Examples include:
- Multiple account registration;
- Submission of false information;
- Altered or forged documents;
- Use of stolen payment instruments;
- Betting through bots or automated systems;
- Exploitation of software faults;
- Bonus abuse schemes;
- Account sharing;
- Attempts to interfere with website operations.
The security department may investigate any activity that appears inconsistent with normal betting behaviour.
Outlinks
References to third-party websites may occasionally appear on certain pages. These external resources operate independently and are managed by separate companies.
Different privacy standards, payment procedures, security practices, and terms of use may apply once a user leaves the website. Before creating an account, submitting personal information, or completing a transaction on an external resource, it is worth reviewing the policies published by that operator.
Responsibility for content and services provided on third-party websites belongs entirely to the companies that manage those resources.
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